# SocialImage · FAQ

Canonical page: https://aisocialmediapostgenerators.com/

## What is AI Video Generator?







An AI video generator creates short clips from text prompts or supported reference images. Model selection, input settings and credit costs are shown before submission.







## How much does AI Video Generator cost?







Video generation uses credits. Sign in, choose a model and settings, and review the required credits and your balance before submitting.







## Will I be charged again, and how do I cancel?







Subscriptions renew according to the billing interval shown at checkout. A one-time credit pack is a single purchase, not a subscription. To cancel a subscription, open Settings \> Billing, choose your subscription and confirm cancellation. Check the updated status and end date. If cancellation fails, contact support@aisocialmediapostgenerators.com before your next renewal.







## What happens to my access and credits after cancellation?







Cancellation stops future subscription renewals once confirmed. Check Settings \> Billing for your paid access end date. Existing credits keep their original expiration dates; cancellation does not extend them or automatically issue a cash refund.







## Can I request a refund for my purchase?







You can request a refund within 10 days of purchase if you have unused credits from that purchase and provide a clear reason, subject to our Refund Policy. If eligible, an unused purchase can be fully refunded; a partly used purchase is refunded in proportion to its remaining unused credits. Fully used purchases and free or promotional credits are not refundable.







## How do I request a refund, and when will it arrive?







Email support@aisocialmediapostgenerators.com with the subject Refund Request. Include your account email, order or transaction ID, purchase date and reason. Our Refund Policy provides for a response within 5 business days. Approved refunds return to the original payment method and may take 5–10 business days to appear, depending on the payment provider. The corresponding credits are removed. See /refund-policy for the full conditions.







## Do credits expire or carry over?







Credit validity depends on the pack, subscription or promotion that issued them. Review the purchase terms and expiration dates in Settings \> Credits. A renewal or new purchase does not extend older credits. Use credits before their stated expiration; do not assume unused subscription credits roll over indefinitely.







## What happens to credits if generation fails?







Credits charged for a task that is confirmed as failed due to a system error are returned automatically. A task that is still processing has not yet been confirmed as failed. Check its status and your credit history before submitting again. If a confirmed failure still shows an unresolved charge, email support@aisocialmediapostgenerators.com with the task ID.







## Can I get credits back if I do not like the result?







AI results can vary, so a completed result that differs from your expectations is not automatically treated as a technical failure. Eligible completed image tasks can be submitted for credit refund review using the refund option where available; approval is required. For a video or another issue, contact support@aisocialmediapostgenerators.com with the task ID and details. A credit refund returns credits, not money to your payment method.







## I paid but my credits are missing. What should I do?







Check that you are using the same account or guest browser used for checkout, then review your order status and credit history. Avoid paying again while the first payment is being checked. Email support@aisocialmediapostgenerators.com with your order ID, purchase time and payment receipt so we can investigate. Never send your password or full card details.







## How can I get help with billing or a generation?







Email support@aisocialmediapostgenerators.com. For billing, include your account email and order ID; for generation, include the task ID, issue description and relevant screenshots. If you purchased as a guest, keep the original browser data and payment receipt so we can help locate the purchase.