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You can request a refund within 10 days of purchase if you have unused credits from that purchase and provide a clear reason, subject to our Refund Policy. If eligible, an unused purchase can be fully refunded; a partly used purchase is refunded in proportion to its remaining unused credits. Fully used purchases and free or promotional credits are not refundable.

Credit validity depends on the pack, subscription or promotion that issued them. Review the purchase terms and expiration dates in Settings > Credits. A renewal or new purchase does not extend older credits. Use credits before their stated expiration; do not assume unused subscription credits roll over indefinitely.

Credits charged for a task that is confirmed as failed due to a system error are returned automatically. A task that is still processing has not yet been confirmed as failed. Check its status and your credit history before submitting again. If a confirmed failure still shows an unresolved charge, email support@aisocialmediapostgenerators.com with the task ID.

AI results can vary, so a completed result that differs from your expectations is not automatically treated as a technical failure. Eligible completed image tasks can be submitted for credit refund review using the refund option where available; approval is required. For a video or another issue, contact support@aisocialmediapostgenerators.com with the task ID and details. A credit refund returns credits, not money to your payment method.

Email support@aisocialmediapostgenerators.com. For billing, include your account email and order ID; for generation, include the task ID, issue description and relevant screenshots. If you purchased as a guest, keep the original browser data and payment receipt so we can help locate the purchase.